RESPONSIBLE BY DESIGN
Privacy notice
Last updated: 11 August 2026
Who we are
Neo Response Systems Limited (company number 11530522) is the controller of personal information described in this notice. Our registered office is 12 Gateway Mews, Bounds Green, London, England, N11 2UT. You can contact us about privacy at privacy@neoresponsesystems.co.uk.
What this website collects
This website does not currently contain a contact form, account area, analytics or advertising trackers. If you choose to email us, we receive the information you provide, which may include your name, contact details, organisation and the content of your message.
Why we use your information
We use enquiry information to respond, understand your requirements, arrange conversations, take steps you request before entering a contract, maintain appropriate business records, protect our systems and establish or defend legal claims. Depending on the circumstances, we rely on taking pre-contractual steps, performing a contract, complying with legal obligations, or our legitimate interests in operating and protecting our business.
Sharing and international processing
We may use reputable hosting, email, communications and professional-service providers acting under appropriate contractual and security controls. We do not sell personal information. Where a provider processes information outside the United Kingdom, we require an applicable lawful transfer mechanism and appropriate safeguards.
How long we keep it
General enquiries that do not become a client relationship are ordinarily retained for up to 12 months after the last meaningful contact. Client, transaction, legal and security records may be retained longer where reasonably necessary to provide services, meet legal or accounting duties, resolve disputes or protect legal rights.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict your information, object to processing, and receive portable information. You may also withdraw consent where consent is the basis used. Contact privacy@neoresponsesystems.co.uk to make a request.
Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.
Automated decisions and marketing
We do not currently use information collected through this website for solely automated decisions producing legal or similarly significant effects. Emailing us does not automatically subscribe you to marketing.
Business outreach
For information about limited NRS business-to-business outreach using business contact information from public business sources, read the NRS Business Outreach Privacy Notice.
Changes
We will update this notice when our website, services or processing activities materially change.